Job: Intake Coordinator

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Job Description

Want to make a difference? Join our team of dedicated professionals providing support and treatment to at-risk children and youth facing mental health, child welfare and criminal justice issues. Through our Crisis Stabilization Unit (CSU), Staff Secure Residential Unit (SSR), hospital diversion program (New Vistas) and Jefferson Hills Academy, we use some of the most current practices, interventions and protocols to address the complex needs of vulnerable youth and their families.

Schedule: Thurs/Fri/Sat 7a-7p with occasional overnight availability required

Intake Coordinator Position Purpose:

The Intake Coordinator is responsible for the overall admissions into residential units that provide care and treatment for children and youth in need of mental health, human services, and/or youth corrections services . The admissions coordinator interacts with diverse stakeholders including internal staff, outside agencies and youth and families in crisis. Responsibilities include:

  • Facilitates admission of new clients through communication with referral sources, pre-screening for admission criteria, entering information into the electronic medical record, and communicating with multi-disciplinary team.
  • Manages BHO/insurance/contracts for admissions in cooperation with external stakeholders to ensure all information and processes are completed to support billing, including acquiring initial authorization and collecting insurance information.
  • Completes the pre-admit screening process with the Emergency Reporter or the Emergency Room Reporter.
  • Ensures that all information that is pertinent to the intake is obtained from the Emergency Services Team and/or the Emergency Room, i.e. Psychiatric Evaluation, Medical Clearance, etc.
  • Collaborates with the nurse on duty and contacts physicians with relevant information and updates.
  • Coordinates initial intake processes with other team members, including meeting with family members to complete initial intake documentation and relevant insurance information.
  • Schedules family intake therapy sessions. Assists in contacting parent(s)/guardian(s) to complete intake information and acquire consents for treatment
  • Creates client chart and intake folder, ensuring it is complete and accurate.
  • Performs as admissions liaison between Jefferson Hills and stakeholders to facilitate efficient, professional communication and problem solving activities.


  • College-level education in mental health, human services or a related field;  relevant experience may be substituted for formal education
  • Excellent communication skills both verbally and in writing
  • Intermediate level computer skills in Outlook, Word, and Excel.  Experience with an electronic medical record system strongly preferred.
  • Ability to multi-task and handle multiple, sometimes conflicting priorities  
  • Efficient, detailed and process-oriented
  • Excellent customer service skills, including  the ability to work with referral sources, parents and youth in crisis.  Ability to communicate effectively as a member of a multidisciplinary team
  • Ability to work occasional overnights and weekends as well as or in addition to assigned schedule

For Consideration:

  • Please apply by sending your resume, cover letter, and salary requirements with Intake Coordinator noted in the subject line to
  • Jefferson Hills is an Equal Opportunity/Affirmative Action Employer, M/F/V/D
  • Applicants must be 21 years or older.

NOTE: This position works in a licensed, residential child care facility. Drug screen and rigorous background check required for employment.

Jefferson Hills offers a comprehensive, affordable benefits program including health, dental and vision coverage, 403(b) with company match, long and short term disability plans and A FREE MEAL FOR EVERY 8 HOURS WORKED!

We seek to provide professional learning and development through ongoing training and a tuition reimbursement program. Jefferson Hills is an equal opportunity employer.